+31(0) 850 878 956
Customer service
Here you will find answers to most of your questions; if a question is not listed here then you can send an email to info@cornerstore.nl. In most cases, we will respond within a few hours.FREQUENTLY ASKED QUESTIONS
1.
If the mill is BELONG TO US then you may send us an e-mail with the following details:
1) the order number
2) a photo with the logo of the mill
3) if visible damage, a photo of the defect
4) if mill does not work, a photo of the grinding system
5) a clear description of the problem
6) article number, name and size
If the grinder NOT purchased from us, we advise you to go back to the shop of purchase. Your email will not be answered.
1) the order number
2) a photo with the logo of the mill
3) if visible damage, a photo of the defect
4) if mill does not work, a photo of the grinding system
5) a clear description of the problem
6) article number, name and size
If the grinder NOT purchased from us, we advise you to go back to the shop of purchase. Your email will not be answered.
2. Do I have to pay shipping costs?
When you order for 30 euros or more, we ship your order for free.
When the order amount is lower than 30 euros, we charge 4.50 euros shipping costs.
When the order amount is lower than 30 euros, we charge 4.50 euros shipping costs.
3. I can't find an article.
You can use the search function that searches the entire product database.
Try different search terms for optimal results. If you still cannot find the item you are looking for please send an email to info@cornerstore.nl
We supply complete collections. If you cannot find an item, chances are it is no longer available. A collection is refreshed once or twice a year. New items are added but also items are removed.
We supply complete collections. If you cannot find an item, chances are it is no longer available. A collection is refreshed once or twice a year. New items are added but also items are removed.
4. Can I change my order?
We aim to dispatch orders received before 10pm on working days the same day. We therefore process an incoming order immediately. It is therefore no longer possible to change your order.
If you receive an e-mail from us indicating that not everything in your order is immediately available, you can of course still change the content of your order. Please notify us of this change as soon as possible (Shipping & Returns.
5. How can I change my personal details?
To do so, please send an e-mail to info@cornerstore.nl We will make the change for you immediately.
6. IN WHAT WAYS CAN I PAY?
You can pay in the following ways:
- Ideal
- PayPal
- Sofort Banking
- Visa or Mastercard (via PayPal)
- Wire transfer
After completing your order, you will receive an order confirmation by e-mail. It is therefore important that you provide the correct e-mail address. The order confirmation indicates that the ordering process was successful and that we have received your order.
All online payments are made via Mollie. Payments are processed safely and correctly via this payment platform.
If you choose a bank transfer, you will receive our account number in the order confirmation.
ALWAYS MUST MENTION THE ORDER NUMBER!!!
We will process your order as soon as your payment is credited to our account. As payment traffic between banks usually takes some more time, this can take a few days. If the payment has not been credited to our account within 14 days, your order will automatically be cancelled.
Our bank account number is: Account no: IBAN: NL40 INGB 0679 9555 26 BIC: INGBNL2A
Please transfer to Corner Store (Netherlands).
- Ideal
- PayPal
- Sofort Banking
- Visa or Mastercard (via PayPal)
- Wire transfer
After completing your order, you will receive an order confirmation by e-mail. It is therefore important that you provide the correct e-mail address. The order confirmation indicates that the ordering process was successful and that we have received your order.
All online payments are made via Mollie. Payments are processed safely and correctly via this payment platform.
If you choose a bank transfer, you will receive our account number in the order confirmation.
ALWAYS MUST MENTION THE ORDER NUMBER!!!
We will process your order as soon as your payment is credited to our account. As payment traffic between banks usually takes some more time, this can take a few days. If the payment has not been credited to our account within 14 days, your order will automatically be cancelled.
Our bank account number is: Account no: IBAN: NL40 INGB 0679 9555 26 BIC: INGBNL2A
Please transfer to Corner Store (Netherlands).
7. When will I receive my order?
Typically, orders placed before 10pm on a working day, and paid for directly via our online payment options, are dispatched the same day. Should it turn out that this will not be possible (for whatever reason), you will be notified by e-mail.
We ask for your understanding for a slightly longer delivery time during very busy periods (e.g. Christmas).
We will inform you immediately by e-mail when we have received your order via an order confirmation and will send a second message when the order has been processed and has left our warehouse. We ship everything by courier. They usually deliver the order to your shipping address the next day. You will receive a parcel number from us with which you can track your shipment via track & trace.
We ask for your understanding for a slightly longer delivery time during very busy periods (e.g. Christmas).
We will inform you immediately by e-mail when we have received your order via an order confirmation and will send a second message when the order has been processed and has left our warehouse. We ship everything by courier. They usually deliver the order to your shipping address the next day. You will receive a parcel number from us with which you can track your shipment via track & trace.
8. NOT ALL OF MY ORDER IS IN STOCK, WHAT IS THE DELIVERY TIME?
We try to deliver everything from stock. Unfortunately, it sometimes happens that an article is temporarily out of stock. You can simply order this article but the delivery time will be slightly longer.
Delivery times may vary from a few days to, in extreme cases, 4 weeks. In this we depend on suppliers who unfortunately cannot give us exact delivery dates.
Delivery times may vary from a few days to, in extreme cases, 4 weeks. In this we depend on suppliers who unfortunately cannot give us exact delivery dates.
9. CAN I RETURN MY PRODUCT?
If you do not wish to keep an item for any reason, you may return it to Corner Store within fourteen (14) calendar days of delivery.
An extended return period of 30 days applies during the December month.
Likewise, if an item is defective within its reasonably expected lifespan, we would like to hear about it via an email info@cornerstore.nl . You can often return the item and we will work with the supplier to find a suitable solution.
We only accept returns on items purchased in our shop.
See also shipping & returns.
An extended return period of 30 days applies during the December month.
Likewise, if an item is defective within its reasonably expected lifespan, we would like to hear about it via an email info@cornerstore.nl . You can often return the item and we will work with the supplier to find a suitable solution.
We only accept returns on items purchased in our shop.
See also shipping & returns.
10. HOW CAN I MAKE A RETURN?
Despite our utmost care and control, it may happen that you discover a material or production defect after purchase. We recommend that you inspect the delivered goods immediately upon receipt and report any defects found in the process in writing (info@cornerstore.nl) within a reasonable time.
Also, if you do not wish to keep an item for any reason, you may return it to Corner Store within fourteen (14) calendar days of delivery.
Corner Store applies the following basic rules for returning one or more items ordered from us:
Click here to register a return
Click here for the return form
RETURNS ADDRESS:
Active Ants Roosendaal
Attn: Corner Store BV
Borchwerf 5
4704 RG Roosendaal
The Netherlands
Also, if you do not wish to keep an item for any reason, you may return it to Corner Store within fourteen (14) calendar days of delivery.
Corner Store applies the following basic rules for returning one or more items ordered from us:
| Please notify returns in advance | ||
| * | Send the fully completed return form along | |
| * | Articles must be returned in their original packaging must be returned | |
| * | You are responsible for the proper (and possibly insured) return | |
| * | Shipping costs are at your own expense. Unstamped or COD shipments to the attention of Corner Store will not be not accepted. |
Click here to register a return
Click here for the return form
RETURNS ADDRESS:
Active Ants Roosendaal
Attn: Corner Store BV
Borchwerf 5
4704 RG Roosendaal
The Netherlands
11. WHEN DO I GET MONEY BACK AFTER A RETURN?
Once we have received the return items intact, we will handle the exchange or credit within a week.
Any refunds will be transferred to the account you paid from.
12. WHEN DO I GET A GIFT CODE?
If you have subscribed to our newsletter, you will be regularly informed of various offers.
See also -How do I subscribe to the newsletter?
See also -How do I subscribe to the newsletter?
13. HOW DO I SUBSCRIBE TO THE NEWSLETTER?
On the homepage of the website, you will find a space at the bottom where you can enter your e-mail address. After this, click on subscribe. You can also indicate during the ordering process that you would like to receive our newsletter.
If you would like to unsubscribe from the newsletter later, you can do so at this link that you will also find in every newsletter.
If you would like to unsubscribe from the newsletter later, you can do so at this link that you will also find in every newsletter.
14. How Do I Know If An Item Is In Stock?
Every item that we can deliver directly from stock is marked "in stock". If this is not stated, the article is not available from stock.
In-stock items are often already on order at the factory and usually have a delivery time of 1-2 weeks. You can simply order them.
In-stock items are often already on order at the factory and usually have a delivery time of 1-2 weeks. You can simply order them.
Would you still like to speak to an employee then you can call us on +31(0) 850 878 956 (Monday / Friday 09:00 to 17:00 hours)
